No email? No problem.
viTXT is our proprietary SMS technology, letting you send surveys to a customer’s smartphone directly through SMS.
Foresight tracks every issue throughout its lifecycle. From initial feedback, to dealer action, to resolution, to post-resolution follow-up, every customer issue is closely monitored until your customer is fully satisfied.
Every action is tracked and visible to all levels of your organization. Monitor performance and training needs, assess customer sentiment, and effectively resolve every issue.
Uncompromised issue resolution in the palm of your hand. Foresight Mobile, the first mobile issue resolution app in the industry, offers the full functionality of Foresight, where all issue resolution communication is maintained within one streamlined, multi-input environment.
Most systems neglect customer follow-up once action has been taken and an issue is seemingly resolved. Foresight is the only platform that makes sure your customer is completely satisfied before any issue is closed.
All feedback submitted to Foresight is assessed and flagged by Foresight’s patented technology. Any feedback that falls below defined thresholds kicks the Issue Resolution Management Centre into high gear.
With Foresight and Foresight mobile, dealership staff can claim, assign, and monitor all feedback that comes into the system, providing a holistic, 360 degree, real-time view of customer issues.