connect with your customers
Connect with your Customers
We make it easy for your brand to connect to its customers. We provide intuitive tools that help clarify and synthesize the large amounts of feedback occurring around your brand.
gather real-time feedback
GATHER REAL-TIME FEEDBACK
Our technology guarantees fresh and up-to-the-minute customer feedback. We monitor, display, and analyze customer feedback in real-time.

resolve issues and optimize performance
RESOLVE ISSUES AND
OPTIMIZE PERFORMANCE
Our refined solutions allow you to quickly resolve customer issues while optimizing cross-organizational performance for your entire brand.
OUR SOLUTIONS

FORESIGHT™

The world’s most versatile customer experience platform.

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FORESIGHT MOBILE™

Uncompromised issue resolution in the palm of your hand.

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VITXT™

No email? No problem.
viTXT is our proprietary SMS technology, letting you send surveys to a customer’s smartphone directly through SMS.

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ANALYTICS

The industry’s most robust toolset for tomorrow’s customer experience.

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Gathering Global Automotive Insights EVERY SECOND, EVERY DAY.
Find out today how you can gather meaningful customer insight with Vital Insights
FORESIGHT FEATURES
FULL ISSUE LIFECYCLE TRACKING

Foresight tracks every issue throughout its lifecycle. From initial feedback, to dealer action, to resolution, to post-resolution follow-up, every customer issue is closely monitored until your customer is fully satisfied.

PERFORMANCE ACCOUNTABILITY AND IMPROVEMENT

Every action is tracked and visible to all levels of your organization. Monitor performance and training needs, assess customer sentiment, and effectively resolve every issue.

MOBILE CLOSED-LOOP ISSUE ENVIRONMENT

Uncompromised issue resolution in the palm of your hand. Foresight Mobile, the first mobile issue resolution app in the industry, offers the full functionality of Foresight, where all issue resolution communication is maintained within one streamlined, multi-input environment.

POST-RESOLUTION CUSTOMER FOLLOW-UP

Most systems neglect customer follow-up once action has been taken and an issue is seemingly resolved. Foresight is the only platform that makes sure your customer is completely satisfied before any issue is closed.

REAL-TIME ALGORITHMIC FEEDBACK MONITORING

All feedback submitted to Foresight is assessed and flagged by Foresight’s patented technology. Any feedback that falls below defined thresholds kicks the Issue Resolution Management Centre into high gear.

TRANSPARENT ISSUE MANAGEMENT AND TRACKING HUB

With Foresight and Foresight mobile, dealership staff can claim, assign, and monitor all feedback that comes into the system, providing a holistic, 360 degree, real-time view of customer issues.

WHAT'S NEW